Astrid Accessories Return Policy is a part of Astrid Accessories Terms & Conditions of Sale.
The Customer has the right to return the products within 14 days of the date they received the goods.
The returned product must be unused, undamaged and in original packaging, damage to or removal of the plastic cover is also considered as opening of the package.
The return form is to be sent to Astrid Accessories warehouse postal address at Pakipoint OÜ Pärnu maantee 142, 11317 Tallinn, Estonia or e-mailed to firstname.lastname@example.org within 14 days. Usual return expenses are covered by the Customer in the amount equivalent to 10,00 euros, except when the products returned did not match the order. Transportation fee is not refundable.
Returned goods may be exchanged for different products sold at the Astrid Accessories webpage. Delivery expenses of the exchanged product are covered by the Customer.
Astrid Accessories will refund the amount paid for the returned products within 14 days of the date the Customer received the return form, if the goods returned have reached Astrid Accessories within that period. The money will be refunded to the same bank account from which it was transferred to Astrid Accessories . In case of a faulty product Astrid Accessories will also refund the delivery fees.
If the product returned is damaged, not due to the fault of Astrid Accessories or DPD parcel delivery service, but as a result of the abnormal use of the product or other reasons, e.g. damaged packaging, Astrid Accessories retains the right to deduct the reduced value of the product from the refundable amount.
In case you have any queries on any aspect of the above Return Policy, please contact us by an e-mail to email@example.com